With over 35 years of specialized Mercedes-Benz training our technicians are well versed in Mercedes-Benz protocol and therefore understand the importance that these vehicles should ONLY be repaired by Certified Collision Centers in order to return them to pre-accident condition.  The Mercedes-Benz Certification ensures each customer that the vehicle they have repaired will not only be returned to the beautiful vehicle it was before the accident, but that it will also continue to be the safest vehicle on the road; a guarantee non-Certified shops cannot make.  At Caldwell Collision we are proud to be the only CL Structural Certified Collision Center in the Carolina's; a designation that Mercedes-Benz describes as "the pinnacle of collision service for Mercedes-Benz vehicles." 

We are dedicated to providing Mercedes-Benz quality in every facet of the repair process which is why we provide:

• Pickup & delivery from Mercedes-Benz of South Charlotte
• Free estimates on-site in the service lane at Mercedes-Benz of South Charlotte
• Collision assistance - offering free towing to our facility providing we repair the vehicle, call shop for details (704) 283-0700
• Combined 40,000 sq. ft. of state-of-the-art facilities including a SLS-Approved Aluminum Clean Room, 3 Paint Booths, 5 Frame Benches, Glasurit Paint Materials, etc.
• Lifetime warranty on all paint and labor

In the event service related repairs are needed, Mercedes-Benz of South Charlotte will complete those repairs.

Caldwell Collision continues to strive for excellent service which is why we have been chosen to participate in the Mercedes-Benz SLS Certification Program, a program that will only be offered to the elite Mercedes-Benz Certified Collision Centers in the US.  We pride ourselves on treating each vehicle as it was our own and we can assure each customer we will only repair the vehicle one way, the Mercedes-Benz way. 

Below is an excerpt from the Mercedes-Benz Certified Collision page:

"Mercedes-Benz distinctive features require distinctive attention.  We recommend that ONLY Certified Facilities undertake paint work or body repairs on your vehicle.  Certified Collision Facilities understand the unique features and particular needs of you vehicle and they have the tools, equipment, and training needed to repair paint and body damage.  While the vehicle owner may elect to have repairs (collision damage repair or paint work) performed by any automotive repair establishment or individual, damage or malfunction caused otherwise by not properly performed repairs are not covered by the Mercedes-Benz New Car Limited Warranty and may cause the car to not perform as originally designed in a subsequent collision to the repaired area."